Shipping policy
Last updated: 21/06/2025
At Wonderleaf, we aim to process and deliver your orders as quickly and efficiently as possible.
1. Order Processing Time
All orders are processed within 2–3 business days (Monday to Friday, excluding holidays).
Once your order has been processed and shipped, you will receive a confirmation email with tracking details (if available).
2. Shipping Time
After your order has been shipped, estimated delivery times are:
- 7–14 business days depending on your location and shipping carrier
Please note that delivery times are estimates and may vary due to customs delays, peak seasons, or courier disruptions.
3. Shipping Rates
Shipping costs (if applicable) will be calculated and displayed at checkout.
We may offer free shipping promotions from time to time, which will be clearly stated on the website.
4. Order Tracking
If tracking is available for your order, you will receive a tracking number via email once your order has been shipped. Please allow 24–48 hours for tracking information to update.
5. Delays
While we do our best to ensure timely delivery, Wonderleaf is not responsible for delays caused by couriers, customs, or unforeseen circumstances.
If your order is significantly delayed beyond the estimated delivery window, please contact us and we will assist you.
6. Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If you notice an error, please contact us immediately so we can try to update it before shipment.
7. Lost or Missing Packages
If your package appears to be lost or has not arrived within the estimated timeframe:
- Contact us at [your email here]
- We will work with the shipping carrier to investigate the issue
8. Contact Us
If you have any questions about shipping, please reach out:
Email: wonderleaf.inquiry@gmail.com
Store: Wonderleaf